Purecane
Shipping & Returns

About Purecane

What is Purecane?

Simply put, revolutionary! With Sugarcane Reb M as its hero ingredient, Purecane™ Brand Sweetener is a no-calorie that can be used as part of a healthy diet to reduce your intake of sugar, calories, and carbohydrates. It is made through a patented fermenting process that starts with sugarcane and then converts it to a pure, no-calorie sweetener without any artificial chemicals. The result is a simply pure and sweet taste that has no bitter aftertaste.

What makes Purecane™ better than other no-calorie sweeteners?

All Purecane™ products contain our revolutionary hero ingredient: Sugarcane Reb M. It is naturally derived from sugarcane and sweet without the sugar. No calories, no artificial chemicals, tastes like sugar and most importantly: no weird aftertaste.

Can I use Purecane™ for my diet?

Natural? Yes.
Gluten-Free? Yes.
Diabetes-friendly? Yes.
Zero Calorie? Yes.
Zero Carbs? Yes.
Keto-friendly? Yes.
Vegan? Yes.
Kosher? Yes.
Halal? Yes.
Parve? Yes.

What is Reb M?

All Purecane™ products contain our revolutionary hero ingredient: Sugarcane Reb M. It is naturally derived from sugarcane and sweet without the sugar. No calories, no artificial chemicals, tastes like sugar and most importantly: no weird aftertaste.

Where can I find Purecane™?

Purecane™ products are available for purchase at www.purecane.com. Additionally, food and beverage companies and formulators may contact us for ingredient samples to use in the formulations of their own products. Reach us at customercare@purecane.com.

I'm a wholesaler interested in working with Purecane. Who should I contact?

Thank you for your interest in Purecane™! We would love to give you more information about our wholesale program. Can you first answer the following questions for us via email at customercare@purecane.com?

1. Are you interested in using Purecane as an ingredient?
2. What type of business do you have? Bakery, coffee shops, ect? Is your business based in the US?
3. Name of the contact (owner), business website address, email address.

We look forward to hearing from you!

Product Information

Do your sugarcane fields contribute to deforestation?

The sugarcane fields that we source from are more than 2500kms from the Amazon rainforest and do not contribute to deforestation. We also have a certification from the Roundtable on Sustainable Biomaterials.

Does Purecane's sugarcane have pesticide residue?

We can assure you that the sugarcane used to produce Purecane™ Sweeteners are raised without pesticides. Our feedstock supplier is qualified by Amyris, Inc., our parent company, and has a pesticide program in place to guarantee the absence of pesticides/herbicides.

Is Purecane™ vegan?

Yes, Purecane™ products are all vegan-friendly! 

Is Purecane™ safe for the environment?

Absolutely. Purecane™ is naturally derived from sugarcane grown in Brazil, one of the most regenerative and sustainable plants on earth. Our fermentation process uses at least 10x less land than other sweetener producers. Plus, we don’t use any petrochemicals in our purification process, which is extra nice for the environment!

What steps are you taking to manage your carbon footprint?

As we take steps to reduce what we can of our carbon footprint, we also offset what we can’t. All of our orders are shipped carbon neutral, which we are able to achieve by funding tree planting and reforestation projects.

Shipping & Returns

How do I return my Purecane™ order?

If you are not completely satisfied with your Purecane™ purchase for any reason, you are able to return it for a refund within 30 days from the order date by emailing customercare@purecane.com.

Can I return a product that I bought on Amazon?

If your item was purchased on Amazon, please reach out to Amazon first. Reach out tocustomercare@purecane.comif Amazon cannot help you.

How long will it take for my order to ship?

Orders will be fulfilled in 5-7 business days. Once a package leaves our warehouse, standard shipping will take 5-7 business days.

How much does shipping cost?

On Purecane.com we offer free shipping on any order of $25 or more. There will be a $5 shipping charge for any order under $25.

How can I update my shipping address?

Please send us an email at customercare@purecane.com.

How can I track my order?

We will email you as soon as your Purecane™ order ships. The email will also contain a tracking link that you can click on for more detailed shipping information.

You can also send us an email at customercare@purecane.com, and we will help you track it down so that you can get started enjoying your Purecane™ right away!

Does Purecane™ ship internationally?

While we don't offer international shipping just yet, we're working hard to bring Purecane™ to additional countries in the near future. Please sign up for our emails to stay updated!

My order

How can I review my order after it has been placed?

As soon as you place your order on Purecane.com, you will receive an order confirmation email with a full breakdown of your order. If you do not receive this email, you can reach out to customercare@purecane.comand we would be happy to assist.

How long will my Purecane™ order take to process?

We plan for all Purecane™ orders to leave our fulfillment center in 1-3 business days from the point the order is received.We will email you as soon as your order ships. The notice will also contain a tracking link within the email that you can click on for more detailed shipping information. 

How do I know when my order has shipped?

Once your order leaves our warehouse, you will receive an email that will contain the tracking link.

How can I track my order?

We will email you as soon as your Purecane™ order ships. The email will also contain a tracking link that you can click on for more detailed shipping information.

You can also send us an email at customercare@purecane.com, and we will help you track it down so that you can get started enjoying your Purecane™ products right away!

Who can I contact if I have questions or issues?

Product and Customer Inquiries: customercare@purecane.com.

What do I do if I receive damaged products in my Purecane™ order?

We are sorry to hear that! Please send us an email at customercare@purecane.com, and a customer representative will help you.

Website navigation & Account help

Where do I enter my promo code?

At checkout, there will be a box that reads "Gift Card or Discount Code" where you can paste your promo code.

What if I am having trouble placing an order?

We are sorry you're having trouble placing an order! If you experience issues again, you can open a private browser window in Safari or incognito window in Chrome, and the order will go through. If you still have trouble you can call our phone line: 909-403-7660.

How do I opt out of text messages?

We're so sorry to see you go! To unsubscribe from mobile notifications, please reply "STOP" to the last text message you received from us. 

How do I opt out of receiving emails?

We're sorry to see you go! At the very bottom of each Purecane email there is a button that says Unsubscribe. Please click this button to opt out of emails.

 

If you have trouble with this, please send your unsubscribe request to customercare@purecane.com.

Why won't my promo code apply on a bundle?

All Purecane™ bundles are offered at a discounted rate, so they are not eligible for any further discounts. This includes the Intro to Purecane Bundle, the Jumbo Baking Bundle and the Jumbo Beverage Bundle. 

Can I apply multiple promo codes to a single purchase?

Only one promo code is able to be applied per order. 

Contact Us

Contact Us

Please email Customer Care at customercare@purecane.com or give us a call at 909-403-7660.