All Purecane™ products contain our revolutionary hero ingredient: Sugarcane Reb M. It is naturally derived from sugarcane and sweet without the sugar. No calories, no artificial chemicals, tastes like sugar and most importantly: no weird aftertaste.

Natural? Yes.
Gluten-Free? Yes.
Diabetes-friendly? Yes.
Zero Calorie? Yes.
Zero Carbs? Yes.
Keto-friendly? Yes.
Vegan? Yes.
Kosher? Yes.
Halal? Yes.
Parve? Yes.

All Purecane™ products contain our revolutionary hero ingredient: Sugarcane Reb M. It is naturally derived from sugarcane and sweet without the sugar. No calories, no artificial chemicals, tastes like sugar and most importantly: no weird aftertaste.

Purecane™ products are available for purchase at www.purecane.com. Additionally, food and beverage companies and formulators may contact us for ingredient samples to use in the formulations of their own products. Reach us at customercare@purecane.com.

Thank you for your interest in Purecane™! We would love to give you more information about our wholesale program. Can you first answer the following questions for us via email at customercare@purecane.com?

1. Are you interested in using Purecane as an ingredient?
2. What type of business do you have? Bakery, coffee shops, ect? Is your business based in the US?
3. Name of the contact (owner), business website address, email address.

We look forward to hearing from you!

The sugarcane fields that we source from are more than 2500kms from the Amazon rainforest and do not contribute to deforestation. We also have a certification from the Roundtable on Sustainable Biomaterials.

We can assure you that the sugarcane used to produce Purecane™ Sweeteners are raised without pesticides. Our feedstock supplier is qualified by Amyris, Inc., our parent company, and has a pesticide program in place to guarantee the absence of pesticides/herbicides.

Yes, Purecane™ products are all vegan-friendly! 

Absolutely. Purecane™ is naturally derived from sugarcane grown in Brazil, one of the most regenerative and sustainable plants on earth. Our fermentation process uses at least 10x less land than other sweetener producers. Plus, we don’t use any petrochemicals in our purification process, which is extra nice for the environment!

As we take steps to reduce what we can of our carbon footprint, we also offset what we can’t. All of our orders are shipped carbon neutral, which we are able to achieve by funding tree planting and reforestation projects.

If you are not completely satisfied with your Purecane™ purchase for any reason, you are able to return it for a refund within 30 days from the order date by emailing customercare@purecane.com.

If your item was purchased on Amazon, please reach out to Amazon first. Reach out tocustomercare@purecane.comif Amazon cannot help you.

Orders will be fulfilled in 5-7 business days. Once a package leaves our warehouse, standard shipping will take 5-7 business days.

On Purecane.com we charge a flat rate of $9 for shipping your order.

Please send us an email at customercare@purecane.com.

We will email you as soon as your Purecane™ order ships. The email will also contain a tracking link that you can click on for more detailed shipping information.

You can also send us an email at customercare@purecane.com, and we will help you track it down so that you can get started enjoying your Purecane™ right away!

While we don't offer international shipping just yet, we're working hard to bring Purecane™ to additional countries in the near future. Please sign up for our emails to stay updated!

As soon as you place your order on Purecane.com, you will receive an order confirmation email with a full breakdown of your order. If you do not receive this email, you can reach out to customercare@purecane.comand we would be happy to assist.

We plan for all Purecane™ orders to leave our fulfillment center in 1-3 business days from the point the order is received.We will email you as soon as your order ships. The notice will also contain a tracking link within the email that you can click on for more detailed shipping information. 

Once your order leaves our warehouse, you will receive an email that will contain the tracking link.

We will email you as soon as your Purecane™ order ships. The email will also contain a tracking link that you can click on for more detailed shipping information.

You can also send us an email at customercare@purecane.com, and we will help you track it down so that you can get started enjoying your Purecane™ products right away!

Product and Customer Inquiries: customercare@purecane.com.

We are sorry to hear that! Please send us an email at customercare@purecane.com, and a customer representative will help you.

At checkout, there will be a box that reads "Gift Card or Discount Code" where you can paste your promo code.

We are sorry you're having trouble placing an order! If you experience issues again, you can open a private browser window in Safari or incognito window in Chrome, and the order will go through. If you still have trouble you can call our phone line: 909-403-7660.

We're so sorry to see you go! To unsubscribe from mobile notifications, please reply "STOP" to the last text message you received from us. 

We're sorry to see you go! At the very bottom of each Purecane email there is a button that says Unsubscribe. Please click this button to opt out of emails.

If you have trouble with this, please send your unsubscribe request to customercare@purecane.com.

All Purecane™ bundles are offered at a discounted rate, so they are not eligible for any further discounts. This includes the Intro to Purecane Bundle, the Jumbo Baking Bundle and the Jumbo Beverage Bundle. 

Only one promo code is able to be applied per order. 

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Please email Customer Care at customercare@purecane.com or give us a call at 909-403-7660.