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Frequently Asked Questions

Product ^

  • What is PURECANE™ Brand Sweetener?x
    • Simply put, revolutionary. PURECANE™ Brand Sweetener, also known as fermented sugarcane Reb M, is a no calorie and zero-glycemic sweetener that can be used as part of a healthy diet to reduce your intake of sugar, calories and carbohydrates. It is made through a patented fermenting process, that starts with sugarcane and then converts it to a pure, no calorie sweetener without any artificial chemicals. The result is simply a pure, sweet taste that has no bitter aftertaste and is free from all the health worries of added sugar and other alternative sweeteners.
  • What makes PURECANE™ Brand Sweetener (fermented sugarcane Reb M) better
    than other no calorie sweeteners?x
    • Its sweet and yummy taste! PURECANE™ Brand Sweetener is revolutionary because it is naturally derived from sugarcane and it’s sugar-free! No calories, no impact on blood sugar levels, no carbohydrates, no artificial chemicals, no GMOs and really importantly - no weird aftertaste!
  • How is PURECANE™ Brand Sweetener (fermented sugarcane Reb M) made?x
    • We discovered that we could ferment Brazilian sugarcane using yeast to create a very rare sweet molecule that is also found naturally in the stevia plant, called Reb M. It was truly a Eureka moment! We knew that Reb M is typically found in low concentration in stevia leaves making it nearly impossible to extract from the plant on its own. That’s why most stevia companies end up making blends from the leaves, which results in an unpleasant bitter aftertaste. Our unique fermentation process starts with sugarcane and creates pure Reb M in great abundance. Our patented process also saves at least 10x of the land use of traditional manufacturers. It’s a new way and a new taste – that’s why we’re really excited to share it with the world!
  • Is fermented sugarcane Reb M (or PURECANE™ Brand Sweetener) natural?x
    • Reb M (short for Rebaudioside M) exists in nature today and is found in the stevia leaf. We have found a new way to make Reb M from sugarcane, using the age-old, natural process of fermentation that is used to make beer, wine, bread and kombucha! It’s just a new way of making a natural ingredient.
  • How do I know PURECANE™ Brand Sweetener (fermented sugarcane Reb M) is safe?x
    • The US Food and Drug Administration along with regulatory, health and food safety authorities around the world have thoroughly documented extensive safety testing of Reb M and have concluded that it is safe. Everyone can enjoy Reb M without fear of adverse health impact.
  • Is there a daily limit to how much PURECANE™ Brand Sweetener (fermented sugarcane Reb M) I can use?x
    • PURECANE™ Brand Sweetener has no health risks, so you may enjoy the great sweet taste of variety of products containing fermented sugarcane Reb M, while at the same time, reduce your calories and carbohydrates and avoid spikes in your blood sugar – all without worrying about exceeding a safe intake level.
  • When was PURECANE™ Brand Sweetener (fermented sugarcane Reb M) approved by the Food and Drug Administration (FDA)?x
    • PURECANE™ Brand Sweetener (fermented sugarcane Reb M) received GRAS (Generally Recognized As Safe) designation for use by all consumers, including children and people living with diabetes, which was accepted by the US Food and Drug Administration (FDA) in December 2018.
  • What is in PURECANE™ Sweetener Products?x
    • All PURECANE™ Sweetener Products contain PURECANE™ Brand Sweetener, or fermented sugarcane Reb M, the ingredient that gives PURECANE™ the great taste that people love without the calories or the artificial chemicals. PURECANE™ No Calorie Sweet packets include keto-friendly erythritol for texture and volume which has a zero glycemic index.
  • How is fermented sugarcane Reb M handled by the body?x
    • PURECANE™ Brand Sweetener (fermented sugarcane Reb M) is not sugar and therefore, it is not processed by the body for energy like sugar is. Instead it passes through, free of calories and carbohydrates.
  • Why is the ingredient erythritol in PURECANE™ No Calorie Sweet Packets?x
    • PURECANE™ Brand Sweetener (fermented sugarcane Reb M) is up to 300 times as sweet as sugar or even higher, depending on the application. A little goes a very long way. Adding erythritol is a natural way of adding texture and volume to each packet, without calories or artificial chemicals.
  • Can children use PURECANE™ Brand Sweetener (fermented sugarcane Reb M)?x
    • Yes. PURECANE™ Brand Sweetener (fermented sugarcane Reb M) can be used by everyone, including children. PURECANE™ Sweetener Products are a great way to reduce the calories and tooth decay from added sugars that are found in so many products that children eat and drink every day.
  • Does PURECANE™ Brand Sweetener (fermented sugarcane Reb M) cause tooth decay?x
    • No. PURECANE™ Brand Sweetener (fermented sugarcane Reb M) does not promote tooth decay.
  • Is there anyone who can’t use PURECANE™ Brand Sweetener (fermented sugarcane Reb M)?x
    • PURECANE™ Brand Sweetener (fermented sugarcane Reb M) is safe for everyone of all ages to enjoy, including people living with diabetes.
  • What type of products contain PURECANE™ Brand Sweetener (fermented sugarcane Reb M)?x
    • PURECANE™ Brand Sweetener (fermented sugarcane Reb M), is used in a wide variety of products due to its great taste and benefits compared to added sugar and artificial sweeteners.
  • Does PURECANE™ Brand Sweetener (fermented sugarcane Reb M) help you manage your weight?x
    • One PURECANE™ No Calorie Sweet Packet is about as sweet as one teaspoon of sugar. When you think that each teaspoon of sugar has 16 calories, it’s clear that you can reduce your calories by swapping PURECANE™ Brand Sweetener (fermented sugarcane Reb M), for sugar to help you manage your weight.
  • Does PURECANE™ Brand Sweetener (fermented sugarcane Reb M) contain
    sucralose, saccharin, or aspartame?x
    • No. PURECANE™ Brand Sweetener (fermented sugarcane Reb M) is naturally derived from sugarcane and contains no artificial chemicals.
  • Does PURECANE™ Brand Sweetener (fermented sugarcane Reb M) contain any genetically modified organisms (GMOs)?x
    • No. PURECANE™ Brand Sweetener (fermented sugarcane Reb M) is naturally derived from sugarcane grown in Brazil. Using the age-old process of fermentation, we remove the yeast as part of our purification process that enables us to create PURECANE™ Brand Sweetener (fermented sugarcane Reb M). We have received NSF Non-GMO certification on our PURECANE™ No Calorie Sweet Packets.
  • Is PURECANE™ Brand Sweetener (fermented sugarcane Reb M) safe for the environment?x
    • Yes. PURECANE™ Brand Sweetener (fermented sugarcane Reb M) is naturally derived from sugarcane grown in Brazil, one of the most regenerative and sustainable plants on earth. Our fermentation process using sugarcane uses at least 10x less land than other sweetener producers. Plus, we don’t use any petrochemicals in our purification process, which is extra nice for the environment.
  • Is fermented sugarcane Reb M and PURECANE™ Brand Sweetener the same thing?x
    • Yes. PURECANE™ Brand Sweetener, or fermented sugarcane Reb M, is an ingredient that is used in a wide variety of products including our very own PURECANE™ No Calorie Sweet Packets.
  • Who is Amyris?x
    • Amyris Inc. (Nasdaq:AMRS) created the PURECANE™ Brand Sweetener. Amyris was founded nearly two decades ago, with a vision to make natural, sustainable ingredients that are kind to the planet and that help humanity. It got its start with a grant from the Bill & Melinda Gates Foundation to develop an anti-malarial treatment. Today, besides being a leader in a range of health & wellness ingredients, flavors and fragrances, Amyris also owns popular clean beauty brands Biossance™ and Pipette™. From plant-sugars to anti-malarial drugs, its proprietary process of fermentation uses renewably-sourced carbon from plants to make sustainable, natural ingredients and products that are better for people and better for the planet. That’s what we call No Compromise.®
  • What are the key traits of PURECANE™ Brand Sweetener?x
    • Natural? Yes.
      Gluten-Free? Yes.
      Vegan? Yes.
      Vegetarian? Yes.
      Kosher PARVE? Yes.
      Halal? Yes.
      Suitable for people living with diabetes? Yes.
      Zero Calorie? Yes.
      Zero Carbs? Yes.
      Keto-friendly? Yes.
  • What is the Shelf-life of PURECANE™ Sweetener Products?x
    • All best-by dates are printed on PURECANE™ Sweetener Products’ packaging.
  • How should PURECANE™ No Calorie Sweet Packets be stored?x
    • At room temperature and limiting exposure to excessive moisture.
  • How many PURECANE™ No Calorie Sweet Packets should I use?x
    • One PURECANE™ No Calorie Sweet Packet is about as sweet as one teaspoon of sugar. Use as much as you like.
  • What is the serving size of PURECANE™ No Calorie Sweet Packet?x
    • Each packet is the equivalent of about one teaspoon of sugar. Use this as an easy guide to calculate based on your own taste preferences.
  • How many PURECANE™ No Calorie Sweet Packets come in one box?x
    • Each box contains 100 packets for the initial launch. We will soon have additional packaging configurations too!
  • What is erythritol?x
    • Erythritol is a non-caloric sugar alcohol that occurs naturally in many fruits such as grapes and peaches, to name a few. It is also produced by a natural fermentation process. Erythritol is 60-70% as sweet as sugar so by blending it with our fermented sugarcane Reb M, we are able to control the sweetness to the level required for the target application.
  • Will erythritol cause gastrointestinal (GI) side effects?x
    • Erythritol has a high digestive tolerance. The erythritol used in PURECANE™ Sweetener Products should not cause GI side effects, a real benefit over other sugar alcohols.
  • Where can I find PURECANE ™ Brand Sweetener (fermented sugarcane Reb M)?x
    • PURECANE™ Sweetener Products are available for purchase at www.purecane.com. Additionally, food and beverage companies and formulators may contact us for ingredient samples to use in the formulations of their own products. Reach us customerservice@purecane.com
  • Who can I contact if I have questions or issues?x
    • Product and Customer Inquiries: customerservice@purecane.com

      Media Inquiries: info@purecane.com

Purecane No Calorie Sweet Packets ^

  • What is in PURECANE™ No Calorie Sweet Packets?x
    • All PURECANE™ Sweetener Products contain PURECANE™ Brand Sweetener, or fermented sugarcane Reb M, the ingredient that gives PURECANE™ the great taste that people love without the calories or the artificial chemicals. PURECANE™ No Calorie Sweet packets include keto-friendly erythritol for texture and volume which has a zero glycemic index.
  • Why is the ingredient erythritol in PURECANE™ No Calorie Sweet Packets?x
    • PURECANE™ Brand Sweetener (fermented sugarcane Reb M) is up to 300 times as sweet as sugar or even higher, depending on the application. A little goes a very long way. Adding erythritol is a natural way of adding texture and volume to each packet, without calories or artificial chemicals
  • What is erythritol?x
    • Erythritol is a non-caloric sugar alcohol that occurs naturally in many fruits such as grapes and peaches, to name a few. It is also produced by a natural fermentation process. Erythritol is 60-70% as sweet as sugar so by blending it with our fermented sugarcane Reb M, we are able to control the sweetness to the level required for the target application.
  • Will erythritol cause gastrointestinal (GI) side effects?x
    • Erythritol has a high digestive tolerance. The erythritol used in PURECANE™ Sweetener Products should not cause GI side effects, a real benefit over other sugar alcohols.
  • Does PURECANE™ Brand Sweetener (fermented sugarcane Reb M) help you manage your weight?x
    • One PURECANE™ No Calorie Sweet Packet is about as sweet as one teaspoon of sugar. When you think that each teaspoon of sugar has 16 calories, it’s clear that you can reduce your calories by swapping PURECANE™ Brand Sweetener (fermented sugarcane Reb M), for sugar to help you manage your weight
  • What are the key traits of PURECANE™ No Calorie Sweet Packets?x
    • All-Natural? Yes.
      Gluten-Free? Yes.
      Vegan? Yes.
      Vegetarian? Yes.
      Low Glycemic Index? Yes.
      Zero Calorie per serving? Yes.
      Zero Sugar? Yes.
      Kosher PARVE? Yes.
      Halal? Yes.
      Keto Friendly? Yes.
  • How should PURECANE™ No Calorie Sweet Packets be stored?x
    • At room temperature and limiting exposure to excessive moisture.
  • How many PURECANE™ No Calorie Sweet Packets should I use?x
    • One PURECANE™ No Calorie Sweet Packet is about as sweet as one teaspoon of sugar. Use as much as you like.
  • What is the serving size of PURECANE™ No Calorie Sweet Packet?x
    • Each packet is the equivalent of about one teaspoon of sugar. Use this as an easy guide to calculate based on your own taste preferences.
  • How many PURECANE™ No Calorie Sweet Packets come in one box?x
    • Each box contains 100 packets for the initial launch. We will soon have additional packaging configurations too!

Purecane Baking Sweetener ^

  • What is PURECANE™ Baking Sweetener?x
    • PURECANE Baking Sweetener is a no-calorie, low glycemic baking sweetener that tastes and bakes like sugar. It can be used as part of a healthy diet to reduce your intake of sugar, calories and carbohydrates.
  • What makes PURECANE™ Baking Sweetener better than other no-calorie baking sweeteners?x
    • Its sweet and yummy taste! PURECANE Baking Sweetener starts with our revolutionary fermented sugarcane Reb M and is specially blended to taste and bake just like sugar. It is naturally derived from sugarcane and it’s sugar-free! No calories, no artificial chemicals, no GMOs and really importantly - no weird aftertaste!
  • How is PURECANE™ Baking Sweetener made?x
    • We start with our revolutionary fermented sugarcane Reb M which delivers a pure, sweet taste that has no bitter aftertaste and is free from all the health worries of added sugar and other alternative sweeteners. We blend fermented sugarcane Reb M with soluble fiber and keto-friendly erythritol to ensure that you get the perfect texture and volume that measures cup for cup like sugar, and tastes and bakes like sugar. The result is our great tasting PURECANE Baking Sweetener that bakes just right – every time.
  • Why are soluble fiber and erythritol in PURECANE™ Brand Baking Sweetener?x
    • PURECANE Brand Sweetener (fermented sugarcane Reb M) is up to 350 times as sweet as sugar or even higher, depending on the application. A little goes a very long way. Adding erythritol and soluble fiber is a natural way of adding texture, volume and the baking characteristics of sugar, without calories or artificial chemicals.
  • What is the soluble fiber used in PURECANE™ Baking Sweetener?x
    • The soluble fiber used in PURECANE Baking Sweetener is gluten-free with a high digestive tolerance that avoids the digestive discomfort often associated with other soluble fibers. It also has a low glycemic index which can help with blood glucose management.
  • What is erythritol?x
    • Erythritol is a non-caloric sugar alcohol that occurs naturally in many fruits such as grapes and peaches, to name a few. It is also produced by a natural fermentation process. Erythritol is 60-70% as sweet as sugar so by blending it with our fermented sugarcane Reb M, we are able to control the sweetness to the level required for the target application.
  • Will erythritol cause gastrointestinal (GI) side effects?x
    • Erythritol has a high digestive tolerance. The erythritol used in PURECANE™ Sweetener Products should not cause GI side effects, a real benefit over other sugar alcohols
  • Does PURECANE™ Baking Sweetener help you manage your weight?x
    • By swapping PURECANE Baking Sweetener for sugar in your favorite recipes, you can reduce calories which can help you manage your weight.
  • How much PURECANE™ Baking Sweetener should I use?x
    • PURECANE Baking Sweetener can be used as a one-for-one replacement for sugar in your baking recipes. Use this as an easy guide for all your baking needs.
  • Does PURECANE™ Baking Sweetener contain sucralose, saccharin, or aspartame?x
    • No. None of the ingredients in PURECANE Brand Sweetener products contain sucralose, saccharin or aspartame.
  • Does PURECANE™ Baking Sweetener contain any genetically modified organisms (GMOs)?x
    • No. PURECANE Baking Sweetener has received the NSF Non-GMO certification
  • What are the key traits of PURECANE™ Baking Sweetener?x
    • All-Natural? Yes.
      Gluten-Free? Yes.
      Vegan? Yes.
      Vegetarian? Yes.
      Low Glycemic Index? Yes.
      Zero Calorie per serving? Yes.
      Zero Sugar? Yes.
      Kosher PARVE? Yes.
      Halal? Yes.
      Keto Friendly? Yes.

Returns ^

  • How do I return my PURECANE™ Sweetener Product order?x
    • If you are not completely satisfied with your PURECANE™ Sweetener Product purchase for any reason, you are able to return it for a refund within 30 days from the order date by emailing customerservice@purecane.com.

      All returns will be refunded to the account, either paypal or credit card that was used to process the order.

      The PURECANE™ Sweetener Product must be returned within 7 business days of receiving your Merchandise Return Label.
      When returning, please include:
      • any unused product
      • the Reference Number that appears on your packing slip (the Reference number is also your order number)
      • and a copy of the transaction receipt which will show proof of purchase of PURECANE™ Sweetener Product, your name, billing address and email address at which you may be contacted.

      Once the returned product arrives at our facility, it may take 2-3 business days to process your refund. After your return is processed, you will receive a refund confirmation email.

Ordering & Customer Service^

  • Where can I find PURECANE ™ Brand Sweetener (fermented sugarcane Reb M)?x
    • PURECANE™ Sweetener Products are available for purchase at www.purecane.com. Additionally, food and beverage companies and formulators may contact us for ingredient samples to use in the formulations of their own products. Reach us at customerservice@purecane.com
  • How long will my PURECANE™ Sweetener Product order take to process?x
    • We will email you as soon as your order ships. The notice will also contain a tracking link within the email that you can click on for more detailed shipping information. We plan for all PURECANE™ Sweetener Product orders to leave our fulfilment center at most 1 business day from the point the order is received.
  • What do I do if I receive a faulty item in my order?x
    • Please send us an email at customerservice@purecane.com
  • I have an incorrect item in my order, what do I do?x
    • Please send us an email at customerservice@purecane.com
  • My order hasn’t arrived, could you tell me where it is? Can I track my parcel?x
    • We will email you as soon as your PURECANE™ Sweetener Product order ships. The notice will also contain a tracking link within the email that you can click on for more detailed shipping information.
      You can also send us an email at customerservice@purecane.com and we will help you track it down, so that you can get started enjoying your PURECANE™ Sweetener Product right away!
  • How do I return my PURECANE™ Sweetener Product order?x
    • If you are not completely satisfied with your PURECANE™ Sweetener Product purchase for any reason, you are able to return it for a refund within 30 days from the order date by emailing customerservice@purecane.com.

      All returns will be refunded to the account, either paypal or credit card that was used to process the order.

      The PURECANE™ Sweetener Product must be returned within 7 business days of receiving your Merchandise Return Label. When returning, please include:

      Any unused product,
      The Reference Number that appears on your packing slip (the Reference number is also your order number),
      and a copy of the transaction receipt which will show proof of purchase of PURECANE™ Sweetener Product, your name, billing address and email address at which you may be contacted.

      Once the returned product arrives at our facility, it may take 2-3 business days to process your refund. After your return is processed, you will receive a refund confirmation email.
  • Who can I contact if I have questions or issues?x
    • Product and Customer Inquiries: customerservice@purecane.com
      Media Inquiries: info@purecane.com
  • What steps are you taking to manage your carbon footprint?x
    • While we take steps to reduce what we can of our carbon footprint, we also offset what we can’t. All of our orders are shipped carbon neutral. We do this by funding tree planting and reforestation projects
  • Who is Amyris?x
    • Amyris Inc. (Nasdaq:AMRS) created the PURECANE™ Brand Sweetener. Amyris was founded nearly two decades ago, with a vision to make natural, sustainable ingredients that are kind to the planet and that help humanity. It got its start with a grant from the Bill & Melinda Gates Foundation to develop an anti-malarial treatment. Today, besides being a leader in a range of health & wellness ingredients, flavors and fragrances, Amyris also owns popular clean beauty brands Biossance™ and Pipette™. From plant-sugars to anti-malarial drugs, its proprietary process of fermentation uses renewably-sourced carbon from plants to make sustainable, natural ingredients and products that are better for people and better for the planet. That’s what we call No Compromise.®

Delivery ^

  • My order hasn’t arrived, could you tell me where it is? Can I track my parcel?x
    • We will email you as soon as your PURECANE™ Sweetener Product order ships. The notice will also contain a tracking link within the email that you can click on for more detailed shipping information.

      You can also send us an email at customerservice@purecane.com and we will help you track it down, so that you can get started enjoying your PURECANE™ Sweetener Product right away!